Server Upgrade on June 4, 2008

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Server Upgrade on June 4, 2008

Postby seanw on Fri May 30, 2008 11:02 am

On May 29-30 2008, we upgraded our server. The new server has a number of added security features, and while that's a good thing, the new security restrictions may break things on the site. We've thoroughly tested the store, so that at least works properly, but we haven't tested every last corner of the site, so if you discover problems, please let me know.
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Update, June 2, 2008: There were some problems with the store sending out license keys after the server move. These should now be fixed; if you buy a license key and don't receive it soon after*, please let me know!
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Update, June 4, 2008: We're moving servers again. The site and forum will be locked until we complete the move. We apologize for any inconvenience this may cause you.
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Update, June 6, 2008: We're on the new server now, and a lot of stuff is working like it should be, but there's still a little more to go before the store can be reopened. We'll keep posting our status here until everything's properly restored.
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Update, June 9, 2008: Still working on it. Performing the necessary security upgrades has taken longer than we expected. (Only 11 more upgrades to go! :( ) We're still hoping to have the store open again within the next 24-48 hours, but if it goes over that, please be patient: We're doing this for your security, to keep your credit-card numbers as safe as we can make 'em.
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* By "soon" I mean within an hour or so --- license-key e-mails are sent immediately after purchase, and most license keys arrive in people's in-boxes within a minute or two of the time they buy it. If it's been 24 hours and you still don't have it, that's a problem, so please let me know. Also, if you don't receive a reply from us within two or three days after asking, please send another message that includes your phone number or fax number; if the problem is on your end and you're unable to receive our e-mails, then it does us no good to keep sending you e-mails, and we'll need another way to contact you.
seanw
Administrator
 
Posts: 773
Joined: Mon Oct 10, 2005 2:58 pm
Location: Pennsylvania, USA

Postby seanw on Mon Jun 16, 2008 7:10 pm

We're back! As of June 16, 2008, the store is open again. We still have a few minor issues with the site's search engine, but I'm pleased to say that after too long a wait, we're finally back in business! :D
seanw
Administrator
 
Posts: 773
Joined: Mon Oct 10, 2005 2:58 pm
Location: Pennsylvania, USA


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